Returns & Refunds Policy – Pulse Point Pharma

At Pulse Point Pharma, your satisfaction and trust are our priorities. We strive to deliver high-quality medications with care, but we understand that issues may sometimes arise. This Returns Policy outlines how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

Due to the nature of pharmaceutical products, we can only accept returns under the following conditions:

  • You received the wrong item in your order.

  • Your order arrived damaged or defective.

  • The package was lost or not delivered within the stated delivery timeframe.

⚠️ For safety reasons, we cannot accept returns of medications that have been opened, used, or tampered with.

2. Timeframe for Returns

If you are eligible for a return, you must contact us within 7 days of receiving your order. Requests made after this period may not be accepted.

3. Refunds

Once your return is approved:

  • Refunds will be issued to your original payment method.

  • Processing time for refunds is typically 5–10 business days, depending on your bank or payment provider.

  • In cases where a replacement is more appropriate, we will arrange reshipment at no additional cost.

4. Exchanges

If your order arrived damaged or incorrect, we will gladly arrange an exchange or replacement. Our support team will guide you through the process to ensure a smooth resolution.

5. How to Request a Return or Refund

To request a return or refund, please contact our customer support team with the following details:

  • Your order number.

  • A brief description of the issue.

  • Photos of the item (if damaged or incorrect).

📧 Email: info@pulsepointpharma.com

Our team will review your request and provide further instructions.

6. Non-Returnable Items

  • Opened or used medications.

  • Items damaged due to mishandling after delivery.

  • Products purchased without proper storage conditions being followed.

7. Our Commitment

At Pulse Point Pharma, we aim to resolve all issues fairly and promptly. Your health and satisfaction matter most, and we are committed to making your experience as smooth as possible.